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Request your Complimentary White Paper - People + Processes + Technology: Creating a Winning Formula for Customer Support. You might have the world's best support professionals or the most sophisticated technologies – but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

Which of the following best describes your industry?

Select industry Agriculture Biotechnology and Chemical Business Process Management Computers, IT, Technology Content Management/Archiving Engineering Environmental Financial Services Food and Beverage Government and Public Service Healthcare Human Resources Industrial and Manufacturing Internet Information Management Media and Marketing Networking and Communications Other Industries Telecommunications and Wireless Trade and Professional Services Transportation and Logistics Utility and Energy Please Specify for Other:

Which of the following is closest to your job function?

Select job function President/C-Level Manager IT Architect VP Engineering/Research/Technology IT Help Desk Tech Support IT Director IT Manager Database Administrator Network Manager Software/Hardware Engineer Developer Other Please Specify for Other:

What is the approximate number of employees in your company?

Select number of employees Less than 50 50 - 99 100 - 499 500 - 999 1,000 - 4,999 5,000 - 9,999 10,000 - 19,999 20,000 +

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Receive Your Complimentary White Paper NOW: Improving Sales Productivity: An Opportunity for Sales and IT Leadership. This white paper reveals key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). In this economy, insurance organizations are looking for ways to drive more connected experiences with customers by focusing on increasing sales productivity. The white paper, based on key findings from a 2008 CustomerThink survey of sales professionals and business managers, outlines the key factors that thought leaders say contribute the most to sales productivity. It addresses the critical role technology plays in the process, and outlines best practices for sales and IT leaders to use to drive value, realize efficiencies, and ultimately improve their bottom line. Note: Offer Valid in the United States Only.

Company Employee Size:

Select Employee Size 1-4 5-10 11-24 25-49 50-99 100-249 250-499 500-999 1,000-1,499 1,500-4,999 5,000-24,999 25,000-49,999 50,000 or more

Job Role/Title:

Select Job Role/Title CEO - Chief Executive Officer CFO - Chief Financial Officer CIO - Chief Information Officer Director General Manager Owner President Vice President Database Administrator Developer Helpdesk Technician Infrastructure Architect IT Implementor LAN Administrator Strategy Architect Systems Engineer Web Developer/Designer Web Master Analyst Contract Specialist Controller Corporate Attorney Manager Project Director/Manager Sales Representative Technical/Business Consultant Trainer Other

Microsoft may send me pertinent security, product, and event information via: (select all that apply)

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Request Your Complimentary Sales Force Automation Comparison Guide NOW! Learn how to find the Sales Force Automation solution that fits best with your business. Businesses of all sizes can benefit by automating all aspects of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of features that most SFA solutions contain, researching your options can be a time-consuming task. They've done a lot of the work for you by comparing the features and costs of 15 top SFA solutions from vendors such as Microsoft, Oracle, Sage Software and Entellium. Whether you work for a small business, a medium-sized enterprise or a huge corporation, there's a solution that will fit the bill. This comparison guide addresses topics such as: Sales tools Marketing-automation features Deployment options Pricing structure Note: Offer Valid in the United States and Canada Only.

Which of the following best describes your industry?

Select Industry Agriculture Biotechnology and Chemical Computers, IT, Technology Construction Consulting Education Engineering Environmental Financial Services Food and Beverage Government and Public Service Healthcare Human Resources Industrial and Manufacturing Internet Media and Marketing Networking and Communications Not For Profit Other Industries Retail and Wholesale Telecommunications and Wireless Trade and Professional Services Transportation and Logistics Utility and Energy Please Specify for Other:

Which of the following is closest to your job function?

	Select your Job Function President/C-level Manager Business Owner VP Marketing/Sales/Operations/Business Development VP Engineering/Research/Technology Manager/Director - Marketing/Sales/Operations/Business Development Manager/Director - Engineering/Research/Technology Engineer/Researcher/Scientist Business/Sales Staff Educator Professional Services/Consultant Other
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What is the number of employees in your entire organization?

Select Number of Employees 1 - 4 5 - 9 10 - 24 25 - 49 50 - 99 100 - 249 250 - 499 500 - 999 1,000 - 2,499 2,500 - 4,999 5,000 - 9,999 10,000 - 19,999 20,000 - 49,999 50,000+

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Receive Your Complimentary White Paper NOW: Surround and Extend the Capabilities of Your Healthcare Applications. Many healthcare organizations are supplementing or postponing large-scale IT initiatives to focus on targeted projects that automate manual, paper-based processes and enable electronic information exchange. This paper describes some of the 'opportunity gaps' where extensions to Hospital Information Systems (HIS) applications can significantly increase revenue, improve care, and decrease costs. Note: Offer Valid in USA, Canada Only.

Which of the following best describes your industry?

	Select Industry Hospital Health System (IDN/IDS) Physician Org (MSO, IPA, PHO, Clinic) Health Plan/Insurer (HMO/PPO/MCO/PBM) Ancillary, Allied Provider (Home Health, SNF, Lab, Rehab Post-Acute, etc.) Government, Education/Academic Vendor/Supplier (Technology, Pharmaceutical, GPO) Professional Services (Consulting/Law/Financial Services) Other
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Which of the following is closest to your job function?

Select Job Function CEO - Facility Administrator/Director of Hospitals Administrator/Director of Media CFO/VP of Finance CPO/Purchasing Manager CIO/CTO/VP of Information Systems Director/Manager of Information Systems Director/Manager of Pharmacy Services Other Please Specify for Other:

What is the approximate number of employees in your company?

Select Number of Employees Less than 50 50 - 99 100 - 499 500 - 999 1,000 - 4,999 5,000 - 9,999 10,000 - 19,999 20,000 +

What is the size of your health delivery organization?

Select Number of Beds Under 100 beds 100-300 beds 300-500 beds 500-1000 beds Greater than 1000 beds

Is your organization a:

Select Organization Healthcare provider Medical device, Pharmaceutical, or Biotech Healthcare payer Other

Which of the following areas do you think would benefit your organization the most?

Select Area More automated revenue cycle management More tightly integrated and secure healthcare information exchange (HIE) More robust and secure electronic health records (EHR) More complete, better clinical data collection and reporting Integrating mobile care delivery More secure and user-friendly patient and physician portals Business Intelligence (BI) None of the above/Other

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