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Receive Your Complimentary White Paper NOW! Planning a DoD UID Bar Code Marking System. Get an overview of what to look for in an Item Unique Identification (IUID) label printing system. The Item Unique Identification (IUID) Program aims to improve asset management by marking items delivered to the DoD with unique item identifiers. It's up to contractors working with the DoD to determine the best way to mark their products. This white paper helps by summarizing the IUID program requirements, explaining the leading options for compliance marking and presenting the advantages and limitations of using certain types of labeling products.

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	Select primary government agency/department U.S. Air Force U.S. Army U.S. Navy & Marine Corps Intelligence Agencies (NSA, NRO, DIA, NGA, Undersecretary of Defense-Intelligence, etc.) All other DOD or Military Office of the President (includes OMB) Dept of Agriculture Dept of Commerce Dept of Education Dept of Energy Dept of Health & Human Services Dept of Homeland Security Dept of Housing & Urban Development Dept of the Interior Dept of Justice (includes FBI) Dept of Labor Dept of State Dept of Transportation Dept of Treasury (includes IRS) Dept of Veterans Affairs EPA GSA USPS SSA NASA Other Independent Agencies (includes CIA, TVA, NSF) Legislative Agencies (GAO, GPO, LOC, etc.) Judicial Branch Agencies Other Federal Government Other Industries
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Which of the following is closest to your job function?

	Select job function Financial/Procurement Management or Supervision Information Systems/Technical Management or Supervision Operations/Project Management or Supervision Director/Department Head/Manager/Supervisor of Administration or Operations VP/Director or Manager of Engineering or Technical Information Services Other
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Are you the person with decision authority to purchase?

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Please indicate your buying time frame:

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Please indicate your printing technology needs:

Select printing technology needs Barcoding Card printing Kiosk Mobility RFID Other Please Specify for Other:

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Request Your Complimentary White Paper: The Impact of Lean on Consumer Product Manufacturers. Learn the real dedication to Lean that requires a focus on change, the identification of areas of improvement across the enterprise and a commitment to monitor continuously.

Which of the following best describes your industry?

Select Your Industry Agriculture Biotechnology and Chemical Computers, IT, Technology Construction Consulting Education Engineering Environmental Financial Services Food and Beverage Government and Public Service Healthcare Human Resources Industrial and Manufacturing Internet Media and Marketing Networking and Communications Not For Profit Retail and Wholesale Telecommunications and Wireless Trade and Professional Services Transportation and Logistics Utility and Energy Other Industries Please Specify for Other:

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Receive Your Complimentary White Paper NOW! The Work-at-Home Agent Model for Improved Customer Loyalty. The benefits of the home-based model are compelling. From cost efficiency to disaster recovery to reduced attrition, the established trend of the homebased model resonates with many of us. But why are these benefits so worthwhile? Because within these benefits is an even more valuable outcome. This paper discusses options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs and stronger business continuity.

Which of the following best describes your industry?

Select Industry Aerospace & Defense Agriculture Automotive & Transport Banking Beverages Business Services Charitable Organizations Chemicals Computer Hardware Computer Services Computer Software Construction Consumer Products Manufacturers Consumer Services Cultural Institutions Education Electronics Energy & Utilities Environmental Services & Equipment Financial Services Food Foundations Government Health Care Industrial Manufacturing Insurance Leisure Media Membership Organizations Metals & Mining Pharmaceuticals Real Estate Retail Security Products & Services Telecommunications Equipment Telecommunications Services Transportation Services Other Industries

Which of the following is closest to your job function?

Select Job Function Administration Finance Marketing/Sales Manufacturing/Operations Engineering/Technology Administration Finance Marketing/Sales Manufacturing/Operations Engineering/Technology Administration Finance Marketing/Sales Manufacturing/Operations Engineering/Technology Administration Finance Marketing/Sales Manufacturing/Operations Engineering/Technology Other Please Specify for Other:

How many agents are in your contact center?

Select Number of Agents 1 - 19 20 - 50 51 - 100 101 - 200 201 - 300 301 - 400 400+

Do you have a planned project to implement contact center functionality?

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Is your current contact center solution premise based or on-demand?

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Receive Your Complimentary White Paper NOW: The New Approach to Protect Against Evolving Malware. Managing and protecting against endpoint security threats continues to get more difficult for most organizations regardless of their size. Malware of all types are becoming more virulent, their authors are becoming better at getting around current defenses, and the profits generated by malware are funding new and more dangerous threats. Traditional approaches just don't work as well as they used to. This Osterman Research white paper examines why older, traditional antivirus approaches don't work and why a new approach to endpoint security is required to better protect your users, your data and your long-term viability as a company from malicious threats. Written by: Osterman Research, Sponsored by: Sunbelt

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Select Industry Agriculture Biotechnology and Chemical Computers, IT, Technology Construction Consulting Education Engineering Environmental Financial Services Food and Beverage Government and Public Service Healthcare Human Resources Industrial and Manufacturing Internet Media and Marketing Networking and Communications Not For Profit Other Industries Retail and Wholesale Telecommunications and Wireless Trade and Professional Services Transportation and Logistics Utility and Energy Please Specify for Other:

Which of the following is closest to your job function?

Select Job Function Administration Finance Marketing/Sales Network Operations Information Technology IT Security Administration Finance Marketing/Sales Network Operations Information Technology IT Security Administration Finance Marketing/Sales Network Operations Information Technology IT Security Administration Finance Marketing/Sales Network Operations Information Technology IT Security Other Please Specify for Other:

What enterprise antivirus/antispyware product are you currently using?

In how many months will your current antivirus/antispyware product expire?

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